Support
Frequently asked questions
How does designing my own gear work?
Three ways: pick a ready-made design from the gallery, which prints exactly as shown, describe what you want and let AI generate it from scratch, or upload artwork you already have to print as-is. For your own team name, describe it or upload your logo. A generated design gets a free watermarked preview on the actual product before you pay; an upload previews as you sent it, and a ready-made design is pictured as it prints.
What can I put on a design?
Most things — the limits are about other people's intellectual property and a short list of content we won't print. If a design is turned down, we tell you which rule it hit and what to try instead.
Go for it
- Your own team, club, or league name — even if it contains a common word like “raiders”
- Player names, numbers, city and state names, and tournament names
- Cornhole imagery: boards, bags, trophies, backyard and tailgate scenes
- Military, veteran, and patriotic themes
- Beer, backyard, and party humor, and mild profanity
We can't print
- Brand logos and league names (ACL, NFL, Nike, Disney and the like) — including lookalikes
- Real people: celebrities, politicians, or anyone's likeness but your own
- Sexually explicit content, hate or extremist imagery, and graphic violence
- Glorifying hard drugs or illegal weapons
- “In the style of” a specific living artist
What does "human-reviewed every order" mean?
Every purchased design is checked by a real person before it goes to print — not just an automated filter. That catches print-quality issues and confirms you actually have the rights to any artwork you upload or generate. If a design doesn't pass review, you're automatically refunded for that design, no back-and-forth required.
Do I need to create a password?
No — there are no passwords on this site, ever. Sign in with Google or Apple, or we'll email you a one-time sign-in link. Google or Apple is the more dependable route: sign-in emails sometimes land in spam, and some work email systems block them before they ever reach you.
What if my order arrives damaged or misprinted?
Email support@boardsideapparel.com within 30 calendar days of delivery with a photo of the issue. Covered claims get a free reprint by default — or a refund if a reprint can't fix it — and there's no need to send anything back. This covers manufacturing defects, print errors, and damage in transit. It doesn't cover the wrong size or color if that's what was selected at checkout, so double-check sizing before you order.
How long does production and shipping take?
Each shirt is made to order. After your design clears review, most orders ship within 2–7 business days. Standard U.S. delivery typically takes another 2–5 business days after shipment. These are estimates, not guaranteed arrival dates. We show the shipping charge before you pay and email tracking when your order ships. We ship inside the United States only.
Still have a question?
Email support@boardsideapparel.com and we'll get back to you.